Panasonic Customer Support in single working day response shock!

A pleasant surprise in my Inbox today (Monday) as Jill Farrar from Panasonic customer support has replied to my Friday message confirming that Panasonic have picked up my projector from Superfi (at last). She also made the following pleasing comment:

It will now be brought to Panasonic for inspection, and we will try to expedite this for you.