Friday, 23 February 2007
Back on but also back in time
Internet connection was restored today and a further refund of £3.99 should be in my bank account in the middle of March (they never take three weeks to take money, of course, only to return it).
Disagreeably, though, my connection has gone back in time as far as speed is concerned. After a couple of hours use, Orange locked me to a 1mb broadband speed whereas before this two week period of disconnection and for the first couple of hours of this reconnection I had a broadband speed between 2 and 2.5mb (out of a potential 3.5mb).
I contacted Orange about this and got through straight away (which was terrific) and support operative Andrew told me he'd put through a speed increase request. He commented that the lower speed seems to have been necessary to get me back online and that I try reconnecting again in a couple of hours time to see if the request was successful.
You can see my new (lack of) speed measured here.
Well, we'll see if my service is restored to its former state.